Citizens Satisfaction with Local Governments in Argentine: Key Predictors

Engaging Citizens on the Internet: An Assessment of Local Governments in Ohio

Some literature on E-government has envisioned that the internet would foster a linear progression toward new, productive, and more democratic relationships between governments and citizens (Layne and Lee, 2001). Recent literature has questioned the pace at which these relationships are developing (Coursey and Norris, 2008). This chapter presents empirical results relating to citizen-government...

PUBLIC ADMINISTRATION AND DEMOCRATIC GOVERNANCE: Governments Serving Citizens

Satisfaction with Health Services among the Citizens of Serbia

SATISFACTION WITH HEALTH SERVICES The health system in Serbia has changed a lot in the past 30 years. After falling apart of Yugoslavia in the 90s, all the weaknesses of the health system of that time have become more visible. The country has entered the period of transition, and the creators of health policies have been forced to start the reforms of the health system related to solving struct...

Personnel Systems in Japanese Local Governments

Personnel systems and policies can have a substantial influence on the quality of local government. This paper shows that Japanese local governments provide stable and well-paid careers. Indeed, pay scales are slightly higher than those of central government staff. As a result, Japanese local governments have attracted good staff into their ranks and built up strong human resource capacity over...

Evolving Performance Measurement in Local Governments

While attention has typically been paid to a few select cities and counties as examples of performance measurement systems, local governments overall have been increasingly active in the development and use of performance measurement processes. This paper reports data from a national survey of city and county administrators from more than 200 local governments across the country. Findings show ...